Mobility Intelligence, Monitoring and Analytics: Smarten Up Your Mobility Investment

You’ve dedicated a substantial amount of your budget to your mobile infrastructure, but how do you know if that investment is working its hardest for you? Collecting the right data and conducting proper analysis will help you determine whether you’re spending in the areas that make the most sense for your business. The final solution brief in our series takes a closer look at business intelligence (BI) as it relates to your mobile environment, including:
 
 
  • Make the case for BI. With the plethora of personal devices, apps, and content floating around the mobile environment, it can be tough to tell just what you’re paying for, supporting, and allowing to access corporate data. Examine your mobile strategy to see if it dovetails with your ongoing monitoring and analysis. Identify the key indicators that will tell you if your mobile infrastructure is delivering top value.

 

  • Know your goals. Most organizations are concerned about optimizing their mobile spend, but you may have additional reasons to monitor your mobile environment. Learn how regular monitoring can enhance your security practices to protect your devices, apps, and data. Determine whether your bring-your-own-device (BYOD) program is a success, and discover how to tweak policies and practices based on real-world information. Consider how your organization’s growth or contraction impacts your mobility budget.

 

  • Find the right stuff. Certain areas of your business are easier than others when it comes to data collection. Mobility help desks, for example, keep records of every trouble ticket in the course of doing business. Collecting data in other areas, though, may be more elusive. Find out what to look for in telecom expense management (TEM) so you’re getting the best deal. Learn more about evaluating apps and their usage to make sure your investments are reasonable and wise. And, finally, find out when and why you may want to turn to the experts for comprehensive analysis.